Account

To create an account in the SmartVH Plant Monitoring App, you must complete the form on the sign up page. Once the form is submitted it will be verified by a member of the Vince Hagan team and your account will be created if approved.

Once your account has been approved, you will be sent login credentials for your account. They will be sent to the email address used in the application process.

A password will be created and sent to you. It is recommended that you update this password by following the instructions below for a password reset.

When logging in for the first time, you will be prompted to Enable Location Access and Enable Notifications.

In order to have the best experience in the app, it is recommended that you enable access to both.

Location Access – Enables you to see where your Assets are located.

Notifications – This is used to send you Alerts when Sensor data meats your programmed thresholds. This also sends your Preventative Maintenance notifications according to your schedule.

If you are logging in for the first time or have fogotten your login credentials, you can request a new password using the “Reset Password” button on the home screen.

Enter your account email and click submit. A new temporary password will be emailed to you along with instructions of how to reset your password altogether.

Please check your spam or other email screening programs if you do not receive this email within a few minutes.

When logged in, you can access your account details at any time by clicking the menu icon () at any time and then clicking the User’s name at the bottom of the screen.

You account details include:

• Profile Picture
• Name
• Primary Company Name
• Title
• Email

To edit any of these details, click the pencil icon () in the top right corner.

For Users with sufficient privileges, you will see icons for

• All Users
• Groups
• Company

These are covered in different sections of this guide.

To access your account settings click the () icon in the top right of the screen.

To manage your notification settings, click the Notifications tab.

On the next screen, you will see Alerts and Maintenance.

• To manage Alerts click the Alerts tab.
  • You can change the Alerts you receive and their freqency
• To manage Maintenance notifications, click the Maintenance tab.
  • You can change your Preventative Maintenance (PM) notification settings and their frequency

To report an issue, request features, or provide feedback, click the Report Issue/Feedback tab and complete the form on the next page.

For FAQ & Help, continue reading this guide or visit our FAQ page.

Click here to view the Terms & Conditions of this app.

Click here for our Privacy policy.

This is the verion of the app you are currently using.